Privacy policy

🇬🇧 KERAM UK — Privacy Policy

Last updated: June 2026

KERAM is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit keramstore.com or make a purchase from us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

  • Personal details — Name, email address, phone number, billing and shipping address
  • Payment information — Processed securely via PayPal or our payment gateway. We never store card details on our servers
  • Device information — IP address, browser type, pages visited, time on site
  • Order history — Products purchased, order amounts, dates
  • Communications — Messages sent via contact form or email

2. How We Use Your Information (Lawful Basis)
We process your data on the following lawful bases under UK GDPR: to fulfil our contract with you (processing and delivering orders, sending order and shipping updates), for our legitimate interests (improving our website, products and services), with your consent (sending promotional emails, which you may withdraw at any time), and to comply with legal obligations (tax and accounting requirements).

3. Sharing of Information
We do not sell, rent, or trade your personal information. We share data only with payment processors (for transaction processing), shipping partners including Amazon FBA (for order delivery), Shopify (our ecommerce platform, bound by their own privacy policy), and legal authorities only when required by law. Where data is transferred outside the UK, we ensure appropriate safeguards are in place.

4. Data Security
We use industry-standard SSL encryption on all pages of keramstore.com. Payment transactions are processed through PCI-DSS compliant payment gateways. We do not store any credit card information on our servers.

5. Cookies
Our website uses cookies to remember your preferences and cart items, analyse website traffic and behaviour, and improve your shopping experience. You can disable cookies in your browser settings, though some features may not function correctly without them.

6. Your Rights Under UK GDPR
You have the right to be informed about how your data is used, to access the personal data we hold about you, to request correction of inaccurate data, to request erasure of your data ("right to be forgotten"), to restrict or object to processing, to data portability, and to withdraw consent for marketing at any time. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. To exercise any of these rights, email us at info@keramstore.com

7. Third Party Links
Our website may contain links to third-party websites including Amazon.co.uk. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

8. Children's Privacy
Our store is not intended for children. We do not knowingly collect personal information from children under the age of 13.

9. Data Retention

  • Order and personal data: retained for 6 years to comply with UK tax and accounting obligations
  • Marketing data: deleted upon unsubscription
  • Account data: retained until account deletion is requested

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of keramstore.com after changes constitutes acceptance of the updated policy.

11. Governing Law
This Privacy Policy is governed by the laws of England and Wales.

12. Contact Us
📧 info@keramstore.com
🌐 www.keramstore.co.uk